FAQ

Why is it important to have my carpets professionally cleaned?

A deeper, better, more thorough clean.Of course you want to keep your carpet looking its very best – you vacuum and spot-clean regularly, but there are some spots that you are unable to remove. This is where we can really help! Also, many people aren’t aware the major carpet manufacturers require that you have your carpets professionally steam cleaned regularly in order to maintain the factory warranty. Click on the links below to read their recommendations:

Stainmaster Carpet

Boss Systems is a reputable and qualified professional carpet cleaning company, and is certified to maintain your warranty requirements as well as satisfying your cleaning expectations.

Will frequent cleaning or vacuuming wear out my carpets?

No. In fact, studies have shown cleaning and frequent vacuuming actually extends the life of your carpet. This is because you are removing the soil that abrades and breaks down the fibers and backing of your carpet.

How often should I have my carpets cleaned?

Industry standards recommend that you clean your carpets every 12 to 18 months, depending on your lifestyle.

What kind of method do you use to clean my carpets?

We use truck-mounted steam extraction (steam cleaning).

I’ve heard that steam cleaners can damage my carpet by over-wetting them. Is this true?

Not if you choose a reputable carpet cleaner who uses truck-mounted equipment. Carpets can be damaged by inferior cleaning methods that do not remove enough of the water. Boss Systems uses the very best in truck-mounted equipment that has been fine-tuned over the last 25 years. Our powerful trucks will ensure that your carpets will be cleaner, and dry faster.

What is the difference between your method and a Dry Cleaning method?

Dry Foam and Dry Compound are two methods of dry cleaning where suds or powder are blown or sprinkled on your carpet and then vacuumed up with a vacuum.

The Bonnet method is probably the most common method of dry cleaning. To Bonnet clean, the cleaner sprays a detergent solution on the carpet and then uses a rotary machine with a cotton “bonnet” or towel to wipe the dirt off the carpet fibers. It is most similar to putting shampoo in your hair, then wiping it out with a towel. It is not the best method because it leaves detergent residue. Truck-mounted steam extraction is the only process that employs a full rinse for removal of dirt and detergent residue.

I’ve seen carpet cleaning advertised for very low prices. Is this too good to be true?

It might be. Be very cautious of coupons offering cleaning at “$16.95 a room.” Some carpet cleaning companies offer a low price to persuade you to call, but when they get to your house, they then add on services you thought were included in the price.

This is commonly called “bait and switch”. Many “victims” of bait-and-switch companies often spend far more money than they would if they had hired a reputable company in the first place. It would be like a car dealer quoting you for a new car and then telling you the steering wheel and windshield are extra. If it sounds too good to be true, it probably is.